This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I also use third-party cookies that help me analyse and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Fiona Routledge Privacy Policy

Fionaroutledge.com is a data processor that acts on consent of its customers to manage databases of personal information. In large, this data consists of names and email addresses for mailing purposes and email addresses, addresses, phone numbers and order details from online sales by past and present customers.

How I use your personal information

Your information will be held by Fiona Routledge, who acts as a data processor on behalf of Fiona Routledge and at Fiona Routledge. This privacy notice is to let you know how the data processor will look after your information. This includes the choices you give me about what marketing you want us to send you. This notice also tells you about your privacy rights and how the law protects you.

The privacy promise

I promise:

• To keep your data safe and private

• Not to sell your data

• To give you ways to manage and review your marketing choices at any time

How the law protects you

Your privacy is protected by law.

Data protection law says that I am allowed to use personal information only if I have a proper reason to do so.

The law says I must have one or more of these reasons:

• To fulfil a contract I have with you

• When it is my legal duty

• When you consent to it

When I have a business or commercial reason of my own to use your information, this is called a ‘legitimate interest’. I will tell you what that is, if I am going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests.

The law and other regulations treat some types of sensitive personal information as special. This includes information about racial or ethnic origin, sexual orientation, religious beliefs, trade union membership, health data, and criminal records. I will not collect or use these types of data.

Here is a list of all the ways that I may use your personal information, and which of the reasons I rely on to do so. This is also where I tell you what my legitimate interests are.

What I use your personal information for

• To develop and carry out marketing activities

• To communicate with you about my products and services

• Your consent

• Keeping my records up to date

• Developing products and services

• Defining types of customers for new products or services

• Seeking your consent when I need it to contact you

• Being efficient about how I fulfil our legal and contractual duties

How to complain

Please let me know if you are unhappy with how I have used your personal information.

You can contact me using by email. You also have the right to complain to the regulator, and to lodge an appeal if you are not happy with the outcome of a complaint.

In the UK this is the Information Commissioner’s Office.

Find out on their website how to report a concern.

In Jersey, please contact the Office of the Information Commissioner.

In Guernsey, please contact the Office of the Data Protection Commissioner.

In Isle of Man, please contact the Information Commissioner.

How to withdraw your consent

You can withdraw your consent at any time. Please contact me you want to do so.

This will only affect the way I use information when my reason for doing so is that I have your consent. See the section ‘Your Rights’ about more generally restricting use of your information.

Letting us know if your personal information is incorrect

You have the right to question any information I have about you that you think is incorrect. I’ll take reasonable steps to check this for you and correct it.

If you want to do this, please contact me at fionaeroutledge@gmail.com

How to get a copy of your personal information

You can get a copy of all the personal information I hold about you at fionaeroutledge@gmail.com

Your rights

You can object to me keeping or using your personal information. This is known as the ‘right to object’.

You can also ask me to delete, remove, or stop using your personal information if there is no need for me to keep it. This is known as the ‘right to erasure’ or the ‘right to be forgotten’.